The Basics
12+ years industry experience
30+ clients, countless projects
BA, Communication, University of Southern California 2006
SKILLS
Account Planning
Brand & Communication Strategy
Business Development
Customer Journeys
CX Strategy
IA / UI / IX Design Leadership
Qualitative / Quantitative Research
Requirements Definition
experience
Wunderman Thompson
Director of CX Strategy 2019 - Current
Lead cross-discipline discovery for client’s full digital experience redesign
Defined and executed discovery process
Established digital vision and roadmap
Possible - formerly Schematic
Senior CX Strategist 2017 - 2019
Combined UX craft with traditional strategy discipline
Developed CX strategies for notable brands
Shaped agency’s CX offerings
Associate Creative Director 2016 - 2017
Guided cross-discipline UX, design, MarSci teams through large client engagements
Lead client presentations
Collaborated within account leadership team
User Experience Lead 2012 - 2016
Lead UX department and contributed to business development efforts
Planned and lead UX approach on new accounts
Mentored UX designers
Senior UXD, UXD, Associate UXD 2007 - 2012
Built foundational UX skill set through diverse client work
Developed skills through various UX activities
Grew to be primary UX designer across core accounts
Vivendi Games
QA Associate Project Lead 2004-2007
Directed multi-platform QA team on various video games
Created and executed project test plans
Served as liaison between QA and development teams
AWARDS
A-List Hollywood Award
American Advertising Awards (5)
Cannes Lions Awards (2)
Emmy Award
Media Vanguard Award
POSSIBLE Relentless Award
Target Best of Bullseye Awards (2)
Vivendi Most Productive Awards (2)
NOTABLE CLIENTS
Amy Van Dyken Foundation
Brocade
Bungie
Comcast
Mitsubishi
Madison Square Garden
NFL
Starz
Target